Frequently Asked Questions
Here are some Frequently Asked Questions that we get all the time. We hope that this helps you find the answers you are looking for. However, if you still have any questions feel free to contact us today. Click Here for our contact information. We look forward to hearing from you shortly.
How do we know you have the proper insurance?admin2015-10-12T21:10:20+00:00
We do business with many Hospitals, Rehab Centers, and Nursing Homes. They are constantly asking for updated information. We can always send you a copy of our current insurance dec page.
What does “Door through Door” mean?admin2015-10-12T20:13:54+00:00
It means we go into the Home/Facility and pick the patient up. Then we go to the Dr. Office/ Hospital and check them into the waiting room.
What forms of payment do you accept?admin2015-10-12T20:13:19+00:00
Visa/ MC Amex and Discover. Also Paypal and of course cash.
Are all costs like Tolls, Taxes included in the quote?admin2015-10-12T20:12:40+00:00
Yes. Any incidental driving costs are included in the price quote.
What is your cancelation policy?admin2015-10-12T20:11:51+00:00
We are 100% refundable up until 1 hour before the appointment. Then its 50% the fare.
Do your drivers have clean driving records?admin2015-10-12T20:10:59+00:00
Yes! Our insurance will not accept a driver who has any marks on their record. We do not hire someone whose record has been tarnished.
Do you wait for me to finish my appointment?admin2015-10-12T20:10:33+00:00
No, our rates are based on us dropping you off and returning when you are ready. We never make you wait more than 45 minutes for a pick up and most of the time it is with in 20 Minutes. If your situation needs someone to wait we can most certainly accommodate that for a nominal fee.
Do you accept insurance?admin2015-10-12T20:09:40+00:00
No, however we can help you write letters to get reimbursement. Some companies will accept this and reimburse you for the transport. Contact your provider and find out.
Do I have to take off work and travel along on my Mom/Dads appointment?admin2015-10-12T20:08:38+00:00
No, As long as your loved one is coherent and can sign for themselves they can go by themselves.
How far in advance do we have to book?admin2015-10-12T20:04:44+00:00
We can do same day appointments but prefer having you book as soon as you know about the appointment. We try to custom fit your needs with an appropriate vehicle.
Can we ride along?admin2015-10-12T20:05:54+00:00
Yes! You are free to have a passenger ride along if you wish.
How many passengers can ride along?admin2015-10-12T20:06:31+00:00
As many as 5 depending on the vehicle. Explain your situation and I am sure we can work something out.
What are your hours of operation?admin2015-10-12T20:07:24+00:00